Ticketing Management

Manage your customer service tickets
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01 — IntroDeliver Excellent Customer Service

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Zana supports the ticketing function by centralizing customer inquiries, issues, and service requests into a streamlined system that enhances response times and resolution efficiency.

Bespoke Ticketing

Create ticketing process and options tailored to your needs, with custom ticket categories and fields

Performance Report

Track and monitor ticket response performance at both team and  individual level

Manage Tickets

Create, assign, and manage all tickets, allocation specific forms to groups, and manage to closure

Automation

Automate allocation, progression, and communication of tickets both internal and external

02 — FeaturesTechnology Enabled Customer Service

Bespoke Ticketing
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Create Template
Drip Campaigns
Tailored Campaigns
Manage Tickets
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A/B Testing
Dynamic Options
Enhanced Analytics
Performance Report
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Email Tracking
Journey Progress
Activity Lead Scoring
Automation
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Automated Journeys
Workflow Automation
Integrated Applications
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03 — BenefitsManage your client enquires bettter

Explore some of the benefits gained through managing your customer support on  ZanaCRM. Empower your team by signing up today!

Tailored Forms

Zana ticketing allows your team to create bespoke forms for different functions of your business. Your able to manage each form end to end in a unique way.

Cost Savings

Reduce your support cost through efficiencies from using Zana ticketing systems. Processing tickets are enquiries faster and successfully allows your team to focus on additional value add

Increase Revenue

Increase your revenue through

Process Improvement

Digitising your customer support process will enable collection of data  leading to useful insight to support and focus process improvement initiative, that fosters continuous improvement in customer service delivery


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Enhance Your Functions

Sales

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Marketing

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Operations

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